We understand that items can be damaged during the shipping process. We also understand that from time-to-time, something may arrive missing parts or components. Our damaged goods/missing parts policy and process is designed to deliver to you a resolution in the timeliest manner possible, at no expense to you.

All damages must be reported within 24 hours of delivery. The Lightology cannot be held responsible for any missing, or damaged goods if we are not notified within this time period. If you suspect that your order was damaged during shipment, please contact us immediately,(through e-mail or whatsapp.) Please provide photos of the damaged product and packaging. Once your claim request has been received a Claims Specialist will reach out to you within 2 working days.

It’ll take a maximum of five days for the product to dispatch. Once the product is dispatched, the product will reach you within a maximum of seven days. Please note the number of days may differ depending on the location. If the product you order is out of stock, then we will initiate refund process.